Refund policy

Returns
You can return your Frosté within 14 days after you receive it, without giving a reason. To start a return, email global.asdt@gmail.com with your order number and we will send you the return address. Please do not send items back without contacting us first. You must send the product back within 14 days after contacting us.

Return shipping costs
Return shipping costs are paid by the customer. We recommend using a tracked shipping service, because we cannot refund parcels that do not arrive.
If your item arrives damaged, defective or wrong, email us within 14 days of delivery with your order number and a photo. In that case, we cover the return costs and replace the item or refund you.

Refunds
After we receive your return, we refund the product price and the original shipping costs (if you paid any) to your original payment method within 14 days. If the product was used more than needed to check it, we may reduce the refund.

Guarantee
All products come with a 2-year guarantee of conformity from the date of delivery. For customers in the European Union, this is the legal guarantee under Belgian and EU law. It does not cover normal wear (including battery ageing), misuse or failure to follow the instructions.