Shipping policy

SHIPPING POLICY

Where we ship
We ship to Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Slovakia, Slovenia, Sweden, the United States and Canada.

Shipping costs
Shipping is free on all orders, with tracking.

Processing time
Orders are processed within 1–3 business days after payment. You will receive an email with your tracking number once your order has shipped.

Delivery time
Orders usually arrive within 7–15 business days after shipping. Delivery times are estimates and may be longer during busy periods (such as holidays) or because of customs or carriers.

Customs duties and import taxes
For deliveries to the United States and Canada, any customs duties, import taxes or fees charged on delivery are paid by the customer, unless these were already charged at checkout. If a parcel is refused because of these costs, we cannot refund the original shipping costs, and the return costs may be deducted from your refund.

Wrong address
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us as soon as possible and we will try to correct it before shipping.

Order not arrived?
If your order has not arrived within 30 days of shipping, email global.asdt@gmail.com with your order number and we will find a solution.

Damaged or wrong products
If your product arrives damaged, defective or wrong, email us within 14 days of delivery with your order number and a photo. We will replace it or refund you.